Microsoft Dynamics 365 Customer Service
Microsoft Dynamics 365 Customer ServiceWhat your customers deserve: seamless support, AI-driven insights, and smarter service
Microsoft Dynamics 365 Customer Service empowers businesses to deliver top-tier customer experiences. By integrating with multiple communication channels, automating workflows, and leveraging AI-driven insights, your support team can resolve cases faster and enhance customer satisfaction.
Whether managing high-volume call centers, providing self-service solutions, or optimizing agent performance, this solution helps you build stronger customer relationships.
Key features of Microsoft Dynamics 365 Customer Service
AI-powered assistance & chatbots
Automate repetitive inquiries with AI-driven chatbots, freeing up agents for more complex issues. Predictive analytics and sentiment analysis help agents understand customer needs in real time, leading to faster and more effective resolutions.
Omnichannel support
Engage customers seamlessly across phone, email, chat, and social media. With integrated Computer Telephony Integration (CTI), support teams handle calls more efficiently, reduce wait times, and deliver a personalized experience.
Productivity monitoring & insights
Track agent performance with built-in productivity reports. Gain real-time insights into case resolution rates, customer satisfaction trends, and service bottlenecks, helping managers make data-driven improvements.
Capabilities of Microsoft Dynamics 365 Customer Service
Boost customer satisfaction and deliver outstanding support with intelligent service solutions. Empower your team with AI-driven tools, automated workflows, and real-time analytics to improve response times and meet customer needs faster. Features like machine learning and sentiment analysis allow you to resolve issues proactively and personalize every interaction, building stronger customer relationships.
Microsoft Dynamics 365 Customer Service is designed to streamline customer support. It integrates seamlessly with popular tools like Outlook, Teams, and Power BI, keeping your team connected and efficient as they manage customer inquiries. As a certified Microsoft Dynamics 365 partner, we specialize in implementing and optimizing these solutions to fit your business needs. Enhance your customer experience today with the power of Microsoft Dynamics 365!
Faster case resolution
Every second a customer waits is a chance for frustration to grow. With automated case routing and AI-driven recommendations, your support team can resolve issues faster—before they escalate into bigger problems.
Stronger customer loyalty
Customers expect seamless, connected experiences across channels. Without a unified system, every disconnected interaction risks losing trust. Deliver consistent, high-quality support that keeps customers coming back.
Reduced costs and higher efficiency
Time wasted on repetitive tasks drains resources. By automating workflows and empowering customers with self-service options, your team can focus on complex issues that truly need human attention—saving both time and money.
Empowered support teams
Your agents are at the frontline of customer experience. Give them the right tools—integrated knowledge bases, AI-powered insights, and collaboration features—to handle cases with confidence and speed.
Actionable customer insights
Don’t just react—anticipate. Real-time data and sentiment analysis allow you to spot trends, identify service gaps, and proactively improve your support strategy before small issues turn into major setbacks
Scalability without growing pains
Your business is evolving, and your customer service should grow with it. Whether you’re handling hundreds or thousands of inquiries, Dynamics 365 Customer Service scales effortlessly, so you’re always ready for what’s next.
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Pricing: What to expect for your business?
Our job is to simplify your journey to the summit, ensuring a smoother climb to new heights where you continuously feel safeguarded and in control. That's exactly why we've made it possible for you to obtain a high-level budget estimation already.
How? By completing this guiding questionnaire, we can estimate the project implementation investment and the monthly Microsoft license estimate, based on our experience in implementing many projects like the one you envision.
Why choose 9altitudes as your Microsoft Dynamics 365 Customer Service partner?
9altitudes is an international digital partner that automates, optimizes and continuously improves business processes end-to-end. We help manufacturing, supply and service companies reach new heights using Microsoft, PTC and Tulip software in combination with our own industry-specific solutions.
With employees from 9 different countries, our team consists of 750 exceptionally talented experts. Our digital advisors are tireless in their pursuit of innovation, dedicated to creating exceptional customer experiences and delivering impactful solutions for your better tomorrow.
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Get in touch
If you want to learn more about Microsoft Dynamics 365 Customer Service or need assistance, our team is here to help. Get in touch today and let’s discuss how we can support your business growth.
