Microsoft Dynamics 365 Field Service
Microsoft Dynamics 365 Field Service is the system that keeps you proactive in managing remote service operations with Field Service resources. It helps you run a more efficient and profitable service department.
Case Study: SCIA
Case Study: SCIAA seamless all-in-one platform
SCIA is an international software company active in the construction industry based in Hasselt, Belgium. To be able to work transparently and flexibly, SCIA decided to switch to the cloud applications Microsoft Dynamics 365 for sales, customer service and marketing. This enables them to work from different locations and have a 360° overview of their customers.
By using the Microsoft Dynamics 365 platform, SCIA's sales and customer service department have a complete overview of their customers' activities and cases. The integrated Microsoft platform allows data to flow seamlessly between the marketing, sales and customer service apps. For example, sales can view a particular customer's cases in the sales app and request more information if desired. This way, SCIA maintains a 360° overview of the ins and outs of their customers.
The integrated platform allows us to generate an overall picture of our customers, so we can respond to already logged cases during a sales call."
Irca Schepers - Account Manager, SCIA
The results for SCIA
Any place, any time, any device
The cloud solution Dynamics 365 makes it possible to access the applications from different locations.
Overall picture in all departments
The integration between sales and customer service allows both departments to generate an overall view of the customer.
Overview from lead to customer
Dynamics 365 for Sales helps SCIA's sales maintain an overview of the entire sales cycle, from lead to opportunity to customer.
"Microsoft Dynamics 365 give us the necessary transparency on all logged cases, so we can follow up customer inquiries from different countries."
Gino Vanstraelen - Customer Service Expert at SCIA
Microsoft Dynamics 365 in the cloud
Thanks to Microsoft Dynamics 365 and the cloud story, SCIA can access the sales and customer service app from different locations. This has provided more flexibility during the covid-19 period in recent years, among others.
Services and solutions used
9A Membership Management
9A Membership Management is the all-in-one solution for membership organizations.
Microsoft Dynamics 365 Copilot
Microsoft Copilot uses the strength of AI to boost productivity, open up creativity and help you better understand info with a simple chat.
9A Field Service
The integration of 9A Field Service with Microsoft Dynamics 365 Field Service elevates operational capabilities to a higher level.
Microsoft Dynamics 365 Sales
Microsoft Dynamics 365 Sales helps your sales team work more efficiently and close more deals. With AI and automation, you can improve customer relationships and optimize sales processes.
Microsoft Dynamics 365 Customer Service
Microsoft Dynamics 365 Customer Service is designed to help businesses deliver exceptional customer experiences. By centralizing interactions, automating workflows, and providing AI-powered insights.
Microsoft Dynamics 365 Customer Insights
Microsoft Dynamics 365 Customer Insights is designed to create engaging experiences by uniting customer data with real-time journeys and Copilot.
About SCIA
SCIA combines structural engineering, analysis software and design know-how with technology, to provide powerful structural analysis software and high-level support.
The powerful structural analysis software and design tools, combined with local support, enhances the structural engineer's workflow and can be used for all types of structures – from the everyday, to the once in a lifetime.
Get in touch
Digital business transformation is what we do. Making sure organizations are ready to deliver for the end customer of today and those of tomorrow. Thanks to our industry expertise, we are able to combine speed and quality into your digital transformation journey.