SCIA
SCIA is an international software company active in the construction industry based in Hasselt, Belgium.
Provide the strongest possible customer experience
Provide the strongest possible customer experienceTransform your service operations with a digital common thread connecting every department.
Running a service business can feel like climbing a mountain with a team that's all over the place. Are your departments in sync, or stuck in silos? Does vital information flow freely across teams to deliver great service? Too often, the answer is “no.”
The service industry faces unique challenges—rising customer expectations, a shrinking pool of talent, and increasing product complexity. These pressures can hinder productivity, decision-making, and customer satisfaction without proper collaboration and access to key data.
That’s where an integrated workflow becomes your guide, bridging gaps and helping your team move as one. Connecting departments with a digital common thread empowers them to tackle today’s competitive service landscape together.
With the right tools, guidance, and strategy, we help service companies to:
Enhance decision-making
Picture your team having all the right data at their fingertips when making critical decisions. An integrated digital common thread connects your departments, delivering real-time insights to support proactive service delivery. Your teams will be equipped to provide faster resolutions, better resource allocation, and a more seamless customer experience.
Improve the customer experience
This integrated approach enhances communication, streamlines workflows, and fosters a data-driven culture, ultimately boosting overall business agility. By optimizing processes and enabling faster response times, you can elevate customer satisfaction, build loyalty, and strengthen your brand’s reputation.
Improve workload efficiency with Copilot (AI)
Endless paperwork, scheduling demands, and reporting duties can overwhelm even the most experienced service teams. Copilot helps you conquer these challenges by automating repetitive tasks, freeing your team to focus on strategic, high-impact work. Beyond boosting efficiency, Copilot empowers your workforce to channel their energy into delivering exceptional customer experiences.
Learn from other service companies
A step by step journey focused on your needs
Our capabilities within the service industry:
Customer expectations are constantly evolving. Continuously engaging existing and new customers, ensuring they receive the right message at the right time, requires a structured approach with transparent data. Are you ready for these expectations to increase even more?
3 examples of what we enable you to achieve:
- Efficient sales management: Pipeline management, sales forecasting, identifying etc.
- Optimized eCommerce processes: Integrating customer data across channels to provide a seamless and personalized shopping experience.
- Increased customer engagement: Enabling you to send the right message, to the right people, to give a good customer experience, and help them further through the buyer journey.
Your service departments significantly impact customer experience and business success. So, it’s important that they run efficiently. Do they have the right data when needed? Can you make data-driven decisions? Let us help you exceed customer expectations and achieve new heights.
3 examples of what we enable you to achieve:
- Improved service scheduling efficiency: optimizing intervention times and minimizing downtime.
- Higher first-time resolution rates: Enabling you to ensure service technicians have the right expertise, spare parts, and support at each service visit.
- Streamlined operations in your service department: With fully integrated digital processes, reducing data entry errors and accelerating billing
A strong cloud infrastructure is essential for maintaining stable business applications to support your business processes. However, with the ever-changing IT landscape, how do you balance innovation and stability?
Let our experts guide you.
The importance of having the right data is continuously increasing. But data only get you halfway there. The real value is created when you can draw the right insights and learnings from your data and enable it in your processes. Let us help you leverage your data.
3 examples of what we can enable you to achieve:
- Cross-department insight in your organization: By getting one central reporting tool, combining data from multiple systems from multiple departments.
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The sustainability and traceability of your operations are essential for meeting regulatory requirements and achieving long-term success. We are ready to help you gain the insights you need, to be able to create more sustainable business processes.
3 examples of what we enable you to achieve:
- Enhanced sustainability practices: Implementing eco-friendly processes and technologies to reduce your environmental footprint and promote sustainable growth.
- Improved traceability: Enabling seamless tracking and documentation of materials and products throughout the supply chain, ensuring compliance with regulations and enhancing transparency.
- Optimized resource utilization: With fully integrated digital processes, minimizing waste and maximizing the efficient use of resources to support your sustainability goals.
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Get in touch
Digital business transformation is what we do. Making sure organizations are ready to deliver for the end customer of today and those of tomorrow. Thanks to our industry expertise, we are able to combine speed and quality into your digital transformation journey.