1. Introduction

The protection of privacy and responsible handling of personal data are of paramount importance at the 9altitudes group (hereafter ‘9altitudes’ or ‘we’). We treat personal data carefully and provide appropriate security. In this Cookie Policy, we determine how we handle personal data and what we expect from our employees.

This Cookie Policy explains what cookies are and how they are used (hereafter the ‘Cookie Policy'). It is addressed to the public accessing the website (hereunder ‘the Visitor’ or ‘you’). 

9altitudes advises the Visitor to read both the Privacy Policy and the Cookie Policy as both are important to understand the 9altitudes approach regarding the protection of personal data.
 

2. Scope

This Cookie Policy applies to the website operated by 9altitudes BV, www.9altitudes.com (hereafter the ‘Website’). 9altitudes has its headquarters at Beneluxpark 7, 8500 Kortrijk, Belgium and registered in the register of legal entities of Kortrijk with company registration number 0802.069.244 (e-mail: info@9altitudes.com). 

As you first access our Website a cookie banner appears requesting that you accept, refuse or manage the use of our cookies. It also provides access to our Cookie Policy. 

By accessing the Website you accept the use of cookies in accordance with the terms of this Cookie Policy. We process the personal data obtained from cookies in line with our Privacy Policy. Should the Visitor choose not to consent to our Cookie and Privacy Policies, they are kindly requested to leave the Website. 

If you have any questions about how we use cookies, please contact us by any of the following means: 

Post: 9altitudes, Beneluxpark 7, 8500 Kortrijk, Belgium 

E-mail: privacy@9altitudes.com 

This Cookie Policy is based on the rules that arise from the General Data Protection Regulation (GDPR) and the E-Privacy Directive.

3. What are cookies? 

A cookie is a small text file that the Website saves on your computer or mobile device when you visit the Website. It enables the Website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the Website or browse from one page to another. 

Cookies helps 9altitudes to optimize a visit to the Website by performing a number of useful tasks, such as improving the security of the Website and the overall user experience. For instance, the Website can remember the pages you visited and your preferences (such as language) so you are not required to fill these in each time you visit the Website.

Other cookies allow an analysis of certain information, such as the number of visits to a Website. Some other cookies are used for marketing purposes.  

Cookies are used to optimize your browsing experience by allowing us to recognize you every time you visit the Website and to recall personalized settings. Furthermore, we collect data on how the Website is accessed to improve their overall performance in terms of speed and functionality/ease of use. 

They do not operate independently from the Website or, in any manner, access data from your computer or mobile device. 

4. The different types of cookies we use 

 We may use the following different types of cookies: 

• Essential Cookies
  • These are cookies are strictly necessary for the performance of our website, for example cookies that enables website content to be delivered securely and efficiently.

• Performance Cookies
  • These cookies allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

• Marketing Cookies
  • These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose, so that when you are on another website, you may be shown advertising based on your browsing patterns on our website. We may also show you advertising on our website, including for remarketing purposes, used to re-share marketing content with you, based on your preferences and interaction with our website and browsing patterns on other websites that we have obtained from our advertising partners.

• Tracking Cookies 
  • These cookies are used to follow your activity on the Website. They gather the following types of data: number of visits to the Website, the duration of a session and any campaign data. 

• Google DoubleClick Cookies 
  • These cookies are used to manage and optimize our marketing campaigns on other websites. For more information on the use of these cookies, we refer to Google’s privacy Statement: https://www.google.com/policies/privacy/. 

• Google analytics tracking Cookies : 
  • These Cookies assign randomly generated numbers to visitors to the Website as an identifier. The Cookies are included in each page request to any website and are used to calculate the number of visits to a website, the duration of a session and any campaign data for the sites’ analytics reports. They are set to expire 2 years after a visit to the Website. 

• Cookie Consent for Microsoft Clarity
  • Microsoft Clarity helps us understand how visitors interact with our website by providing insights into user behavior, such as click tracking, scroll tracking, and heatmaps. This information is valuable for optimizing and improving our site to better serve your needs. For more information about Clarity and their cookie visit this website.
    
    

5. Our use of cookies 

The data collected from the cookies will be used in line with our Privacy Policy. 

In the first place, all personal data collected via cookies will be used to improve your browsing experience and our Website. Such personal data are also used to study purchasing behavior and preferences in the context of our general market research. 

Certain cookies will only retain and use data for the duration of your visit to the Website. Data collected by tracking cookies will be used as long as you visit the website and will be kept for a maximum period of 2 years after your last active consultation of the Website, after which this data will be deleted. 

The following cookies can be placed by 9altitudes: 

6. Managing cookies 

In order to ensure access to, rectification of, and the ability to withdraw consent at any time concerning your personal data you can always manage the use of cookies through your personal web browser’s settings. The web browser can be configured to either block all, accept/block some or accept all cookies. 

To make optimal use of the Website, it is advisable that you enable and/or accept cookies on your computer or mobile device. When cookies are disabled, 9altitudes is unable to guarantee a trouble-free visit to the Website. There is a risk that the visit will be interrupted or delayed and that you will not have access to certain parts of the Website or will not be able to make (optimal) use of the Website. 

Nevertheless, you are free to remove or block cookies via your browser settings and/or a priori through the cookie banner. Although most browsers are set to accept cookies by default, you can remove cookies that have already been placed and change your browser settings to restrict the placement of new cookies or block cookies. 

Should you choose to erase or block certain cookies, you will probably experience difficulties operating the Website. Blocking cookies impacts the ease and functionality of web browsing. 

Every web browser has its own configuration. For the most part, however, you can consult the “Preferences” or “Settings” menu in the top right hand corner to modify cookies options or go to “help”. For further information see the following links here below: 

• If you use Microsoft Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
• If you use Internet Explorer: http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies
• If you use Safari: https://support.apple.com/kb/ph21447?locale=en_US
• If you use Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
• If you use Chrome: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en

If you use different devices, make sure you configure the settings of the corresponding browser according to your preferences.

If you wish to opt-out of tracking by Google Analytics across all websites you can do so here: https://tools.google.com/dlpage/gaoptout.

Except for essential cookies, our session cookies will expire after your browsing session.

For more details on cookies and how to change your browser settings, see: www.allaboutcookies.org. 

7. Miscellaneous  

If any of the provisions of this Cookie Policy would be wholly or partially annulled by a binding decision, this shall have no effect whatsoever on the other provisions of this Cookie Policy. 9altitudes is entitled to modify or replace such a provision by another provision which, within legal limits, has the same effect. 

The failure of 9altitudes to demand strict compliance with the provisions of this Cookie Policy shall not be construed as a waiver or rejection thereof.

8. Applicable law 

Any dispute or claim relating to this Cookie Policy and the use of cookies shall be governed by Belgian law and the exclusive jurisdiction of the courts of the judicial district where 9altitudes headquarters is located (Beneluxpark 7, 8500 Kortrijk, Belgium). 

9. Contact 

If you have any questions or comments regarding the use of cookies after reading this Cookie Policy, please contact the Corporate Privacy Officer via email at privacy@9altitudes.com.  

Additional general information concerning cookies and the protection of personal data can be obtained at the Belgian Data Protection Authority (Drukpersstraat 25, B-1000 Brussels, +32 2 274 48 00, contact@apd-gba.be, www.dataprotectionauthority.be). 

10. Complaints

Complaints and disputes about the application, implementation and / or interpretation of these regulations, the application of privacy laws and regulations can be submitted in writing and motivated to the Corporate Privacy Officer. The person concerned will, if necessary, receive an invitation within two weeks of receipt to explain the complaint. The person concerned will receive a decision on the complaint within four weeks of receipt of the complaint, or within two weeks of the explanation.

11. Changes to the Cookie Policy

This Cookie Policy may be updated periodically to reflect changes in our personal data practices. 9altitudes will post a prominent notice on the Website as a notification of any significant changes to our Privacy Policy and indicate at the top of the notice the date at which it was last amended. If one or more clauses from this Privacy Policy are declared partially or completely null and void or non-binding by judicial intervention, this will not affect the validity of the other clauses or the validity of the entire Cookie Policy.

If the clause(s) in question wish to be amended or replaced, the amended or new clause must be as closely aligned as possible with the clause(s) declared void or non-binding. The failure to demand strict compliance with the provisions of this Cookie Policy shall not be construed as any waiver or rejection thereof.

Any dispute or claim relating to the processing of personal data and the Cookie Policy or any data mentioned herein is governed by Belgian law and falls under the exclusive jurisdiction of the courts and tribunals of Kortrijk (Belgium).

Last update on: 27/03/2025

12. Contact

If you have any questions or comments regarding this Cookie Policy, please contact the CPO via privacy@9altitudes.com.